FAQ

For exchanges or returns caused by product defects or our shipping errors, the full shipping cost is covered by us(the seller).

If you use a courier other than the designated one(Hanjin Express), additional costs may apply, 

and we cannot take responsibility for loss during shipping. 

Therefore, we recommend using the designated courier.

For hygiene reasons, 

Isarangdoo pillows cannot be exchanged or returned 

due to a change of mind once the product has been opened, washed, or shows signs of use. 

Returns or exchanges are only possible if the product is defective.

For returns due to a change of mind, the round-trip shipping fee of 7,000 KRW is borne by the customer. 

The Naver system will automatically deduct this amount from the refund.

(Note) Wet wipes are bulky, so additional shipping fees may apply for large-quantity returns.

Please submit your request by clicking the [Return/Exchange Request] button on the [Order/Delivery Tracking] page of the Naver Shopping Mall. 

Using the designated courier’s automatic pickup system ensures faster processing.

An additional shipping fee of 3,000 KRW is applied on top of the standard shipping cost. 

The extra fee is automatically added during payment through the Naver system.

For safety reasons, 

each box of wet wipes is shipped individually with its own tracking number. 

Even if they are shipped at the same time, 

delivery times may vary depending on the courier company.

The tracking number is registered after 4 PM on the day of shipment. 

If the status shows “Delivered” but you haven’t received your order, 

please check with the security office or delivery locker first, 

then contact our Customer Center. 

We can request the courier company to reconfirm the delivery.

You must apply through our Customer Center or My Page within 7 days of receiving the product.

(This applies only if the pillow or wet wipes are unopened and unused.)

Pillows and wet wipes cannot be shipped together, 

so the shipping fee for each product is applied separately.